Strategic Account Manager — Architectural Solutions

Henricksen; Oak Brook (IL); On-site; USD 85,000 - 105,000; Full time

Job summary

Henricksen in Oak Brook, IL is seeking an Account Manager to serve as the primary liaison across client accounts, coordinating sales orders and project workflows. This role nurtures relationships, expands client investments, and ensures service excellence across the order lifecycle.

The position supports multiple offices and requires a strong background in contract furniture, CRM usage, and cross-functional collaboration to drive profitability and client satisfaction.

Qualifications

• Bachelor’s or associate degree in marketing, business administration, design, or related field.
• Five+ years’ experience in account management, sales, design, project management, or another client-facing role.
• Experience in contract furniture dealership or related industry.
• Proficient and effective communicator across audiences.
• Strong customer service, problem-solving, and team orientation.

Responsibilities

• Client Relationship + Account Management. Act as liaison for all work and parties engaged on the account(s). Maintain a comprehensive view of the needs, goals, and expectations for the account(s). Build and nurture relationships with client team, vendors, and partners.
• Sales Order Management. Develop and present quotes and service contracts; verify pricing and inclusions; ensure close of sale and deposits as required.
• Pre-order, Project + Workflow Management. Coordinate planning, procurement, and logistics; oversee all projects and orders; maintain information flow across teams.
• Client + Business Advocacy. Set and achieve quarterly/annual targets; inform client of opportunities; assist with collection of outstanding debt.
• People + Culture Development. Model Core Values; coach teams; foster inclusive relationships and continuous learning.

Skills

Communication

Customer service

Problem solving

Team orientation

Agile

Education

Bachelor’s or associate degree in marketing, business administration, design, or related field

Tools

CRM software

Microsoft Office365

Excel

PowerPoint

Job description

Henricksen in Oak Brook, IL is seeking an Account Manager to serve as the primary liaison across client accounts, coordinating sales orders and project workflows. This role nurtures relationships, expands client investments, and ensures service excellence across the order lifecycle.

The position supports multiple offices and requires a strong background in contract furniture, CRM usage, and cross-functional collaboration to drive profitability and client satisfaction.