Strategic Account Manager – Architectural Solutions

Henricksen & Co; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits

Job summary

Henricksen is seeking an Account Manager to serve as the primary liaison for client accounts across our IL, MN, WI, and DC offices. You will nurture relationships, drive service delivery, and orchestrate day‑to‑day engagement across the order life cycle to meet client goals and mutual value.

You will lead sales order management, planning with project teams, and proactive communication to ensure profitable outcomes while advocating for clients and the organization.

Qualifications

• Bachelor’s or associate degree in marketing, business administration, design, or related field.
• Five+ years’ experience in account management, sales, design, project management, or another client‑facing role.
• Experience in contract furniture dealership or related industry.
• Recommend and deliver client‑focused solutions.
• Negotiate win‑win outcomes.
• Manage a variety of projects and/or client account/portfolio.
• Well‑versed in sales process.
• Experience with CRM software, business application software, and spreadsheet development and analytics.
• Proficient and effective communicator across audiences.
• Strong customer service, problem‑solving, and team orientation.
• Agile with positive and professional demeanor.
• Proficient in Microsoft Office365 applications.
• Willingness and ability to participate in off‑hour business‑related events.

Responsibilities

• Client Relationship + Account Management: act as liaison for all work and parties engaged on the account; maintain relationships with client team, vendors, and partners; ensure exceptional client experience; onboard client team members; respond to inquiries and requests; maintain engagement and visibility of account activity.

Skills

Client relationship

Account management

Sales

Project management

Communication

Negotiation

Problem-solving

Team orientation

Agile

Microsoft Office 365

Education

Bachelor’s or associate degree in marketing, business administration, design, or related field

Tools

CRM software

Excel

PowerPoint

Office365

Job description

Henricksen is seeking an Account Manager to serve as the primary liaison for client accounts across our IL, MN, WI, and DC offices. You will nurture relationships, drive service delivery, and orchestrate day‑to‑day engagement across the order life cycle to meet client goals and mutual value.

You will lead sales order management, planning with project teams, and proactive communication to ensure profitable outcomes while advocating for clients and the organization.