Strategic Account Manager, Architectural Solutions

Henricksen & Co; Madison (WI); On-site; USD 90,000 - 110,000; Full time

Job summary

Henricksen is seeking an Account Manager to serve as the primary liaison for client accounts across multiple office spaces, including WI. This role requires nurturing relationships, managing orders, and coordinating across project teams to ensure successful delivery and satisfaction.

The position emphasizes strategic account growth, service delivery excellence, and collaboration with design, project management, and operations teams to optimize profitability and client outcomes.

Qualifications

• Bachelor’s or associate degree in marketing, business administration, design, or related field.
• Five+ years’ experience in account management, sales, design, project management, or another client-facing role.
• Experience in contract furniture dealership or related industry.
• Recommend and deliver client-focused solutions.
• Negotiate win-win outcomes.
• Manage a variety of projects and/or client accounts.
• Well-versed in sales process.
• Experience with CRM software, business applications, and spreadsheet analytics.
• Proficient and effective communicator across audiences.
• Strong customer service, problem-solving, and team orientation.
• Process and continuous improvement mindset.
• Agile with positive and professional demeanor.
• Proficient in Microsoft Office365 applications.
• Willingness and ability to participate in off-hour business-related events.

Responsibilities

• Act as liaison for all work and parties engaged on the account(s) – inclusive of project team, partners, and vendors.
• Maintain a comprehensive view of the needs, goals, and expectations for the account(s).
• Build and nurture quality relationships with client team, vendors, and other partners engaged on the account(s).
• Ensure an exceptional client experience through ongoing efforts to monitor and foster satisfaction across client team and account(s).
• Onboard and engage client team members to foster project continuity and success.
• Respond to inquiries, requests for information and/or quotations, problem resolution, etc. in a timely manner.
• Maintain ongoing client engagement and visibility of overall account activity.
• Connect with client and project stakeholder’s post-occupancy to maintain relationship.

Skills

Account management

Sales

Design

Project management

Communication

CRM software

Team collaboration

Education

Bachelor’s or associate degree in marketing, business administration, design, or related field

Tools

CRM software

MS Office 365

Excel

Job description

Henricksen is seeking an Account Manager to serve as the primary liaison for client accounts across multiple office spaces, including WI. This role requires nurturing relationships, managing orders, and coordinating across project teams to ensure successful delivery and satisfaction.

The position emphasizes strategic account growth, service delivery excellence, and collaboration with design, project management, and operations teams to optimize profitability and client outcomes.