Strategic Account Manager

Foodbuy USA; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability Insurance

Retirement plan

Paid Time Off

Paid Parental Leave

Holiday time off

Personal leave

Shopping program

Wellness programs

Discount marketplace

Identity theft protection

Pet insurance

Commuter benefits

Employee assistance program

FSAs

Job summary

Foodbuy is seeking a customer-facing Account Manager to drive day-to-day communications, program penetration, and revenue growth with assigned accounts in the Charlotte area. You will build trusted advisor relationships, manage contracts, and collaborate cross-functionally to deliver cost reductions and sustainability improvements.

The role requires 4+ years in account management or customer success, strong written and verbal communication, and proficiency in MS Office.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 4+ years’ experience in account management or customer success
• Effective written & verbal communication skills
• Project Management skills / experience
• Ability to build effective long-term interpersonal relationships proactively across functions both within the organization and external parties, working with others towards mutually acceptable solutions.
• Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required.
• Up to 30% Travel Annually

Responsibilities

• Find and implement customer opportunities for supply cost reduction, rebate growth, quality, and safety improvements, improved environmental sustainability, and expanded use of local and diversity vendors.
• Become a trusted advisor for customers by developing expertise in a broad range of programs and the unique needs of assigned customers.
• Create, develop, and maintain strong relationships with customers to grow business volumes.
• Manage all aspects of customer contract requirements using project management planning tools.
• Facilitate cross-functional activities to help ensure customer satisfaction and program growth.
• Create clear and concise written materials and presentations (e.g., strategic account plans, executive business reviews)
• Facilitate customer meetings in a timely and actionable manner.
• Work in a team environment to support customers, company, and suppliers.
• Visit each client frequently to review product adoption, showcase new or upcoming programs, and align on mutual goals.
• Provide training and support to customers utilizing company technology and reporting platforms.
• Responsible for health of customer relationship, including regular and timely communication.
• Develop, maintain, and prospect relationships with key customer representatives.
• Develop and maintain strong knowledge of all program offerings, business solutions and services available to customers.

Skills

Account management

Customer success

Communication skills

Project management

Interpersonal relationships

Excel

PowerPivot

PowerPoint

Word

Travel willingness

Education

Bachelor's degree

Tools

MS Office Suite

PowerPivot

Job description

Foodbuy is seeking a customer-facing Account Manager to drive day-to-day communications, program penetration, and revenue growth with assigned accounts in the Charlotte area. You will build trusted advisor relationships, manage contracts, and collaborate cross-functionally to deliver cost reductions and sustainability improvements.

The role requires 4+ years in account management or customer success, strong written and verbal communication, and proficiency in MS Office.