Strategic Accounts & Customer Success Manager

FoodTec Solutions, Inc.; Needham Heights (MA); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(K)

Profit Sharing

Paid Vacation/Holidays

Short Term Disability

Tuition Reimbursement

Job summary

FoodTec Solutions Inc. in Needham, MA is seeking an Account Manager to build lasting relationships with customers, oversee portfolios, and identify new sales opportunities. You will liaise with internal teams to improve the customer experience and help meet ambitious quotas.

You will serve as the main contact for accounts, negotiate contracts, track key metrics, prepare reports, and collaborate with the sales team to grow opportunities within the territory. Occasional travel may be required.

Qualifications

• Ability to manage a portfolio of customers and develop relationships.
• Experience delivering client-focused solutions and meeting sales quotas.
• Strong communication, presentation, and negotiation skills.
• Ability to coordinate with cross-functional teams to improve customer experience.

Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts and stakeholders.
• Ensure timely and successful delivery of solutions according to customer needs.
• Communicate progress of initiatives to stakeholders.
• Forecast and track key account metrics and reports.
• Collaborate with the sales team to grow opportunities within territory.

Skills

Account management

Client relationships

Sales negotiation

Communication

Presentation skills

Education

BA/BS in Business Administration or related

Tools

CRM software

Job description

FoodTec Solutions Inc. in Needham, MA is seeking an Account Manager to build lasting relationships with customers, oversee portfolios, and identify new sales opportunities. You will liaise with internal teams to improve the customer experience and help meet ambitious quotas.

You will serve as the main contact for accounts, negotiate contracts, track key metrics, prepare reports, and collaborate with the sales team to grow opportunities within the territory. Occasional travel may be required.