ACCOUNT MANAGEMENT MANAGER (CHARLOTTE, NC)

Compass Group USA; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site)

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Foodbuy, a leader in procurement and supply chain solutions and part of Compass Group USA, seeks an Account Management Manager in Charlotte, NC. You will manage day-to-day customer communications, drive program penetration, satisfaction, and revenue growth within assigned accounts, primarily small to mid-size clients.

You will build trusted advisor relationships, develop program expertise, and collaborate across teams to meet business objectives.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 4+ years’ experience in account management or customer success.
• Proficiency with MS Excel, PowerPivot, Word & PowerPoint.
• Up to 30% travel annually.

Responsibilities

• Find and implement customer opportunities for supply cost reduction, rebate growth, quality, and safety improvements.
• Become a trusted advisor for customers by developing expertise in programs and needs of assigned customers.
• Create, develop, and maintain strong relationships to grow business volumes.
• Manage all aspects of customer contract requirements using project management tools.
• Facilitate cross-functional activities to ensure customer satisfaction and program growth.
• Create clear written materials and presentations (e.g., strategic account plans, executive reviews).
• Facilitate customer meetings in a timely and actionable manner.
• Visit clients to review product adoption and align on mutual goals.

Skills

Account management

Customer success

Relationship building

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Excel

PowerPivot

Word

PowerPoint

Job description

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ACCOUNT MANAGEMENT MANAGER (CHARLOTTE, NC)

Who is Foodbuy?

We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group-- which is the world’s largest contract food and support services provider.

Why Foodbuy?

We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment.

Additionally, we follow a value system called People FIRST, which stands for Flexibility, Inclusion, Results, Sustainability and Transparency. People FIRST is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners and fellow associates.

Job Summary:

This is a customer facing role responsible for the day-to-day communication, program penetration, customer satisfaction, and revenue growth within assigned customers to meet business objectives. Target accounts are small size.

Responsibilities:

• Find and implement customer opportunities for supply cost reduction, rebate growth, quality, and safety improvements, improved environmental sustainability, and expanded use of local and diversity vendors.
• Become a trusted advisor for customers by developing expertise in a broad range of programs and the unique needs of assigned customers.
• Create, develop, and maintain strong relationships with customers to grow business volumes.
• Manage all aspects of customer contract requirements using project management planning tools.
• Facilitate cross-functional activities to help ensure customer satisfaction and program growth.
• Create clear and concise written materials and presentations (e.g., strategic account plans, executive business reviews)
• Facilitate customer meetings in a timely and actionable manner.
• Work in a team environment to support customers, company, and suppliers.
• Visit each client frequently to review product adoption, showcase new or upcoming programs, and align on mutual goals.
• Provide training and support to customers utilizing company technology and reporting platforms.
• Responsible for health of customer relationship, including regular and timely communication.
• Develop, maintain, and prospect relationships with key customer representatives.
• Develop and maintain strong knowledge of all program offerings, business solutions and services available to customers.

Qualifications:

• Bachelor’s degree or equivalent work experience required.
• 4+ years’ experience in account management or customer success
• Ability to build effective long-term interpersonal relationships proactively across functions both within the organization and external parties, working with others towards mutually acceptable solutions.
• Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required.
• Up to 30% Travel Annually

Foodbuy is a member of Compass Group USA

Associates at Foodbuy are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Foodbuy maintains a drug-free workplace.