Strategic Account Lead - Client Growth & Ops

SBM Management Services, LP; Hillsboro (OR); Vor Ort; USD 140.000 - 150.000; Vollzeit

Benefits dieser Stelle

Benefits package

Zusammenfassung

SBM Management Services, LP in Hillsboro, Oregon seeks an Assistant Account Director to oversee service delivery and sales to our customers, maintaining and expanding client relationships.

You will manage accounts, negotiate contracts, lead teams, forecast sales, and collaborate with site managers. Some travel may be required; a bachelor’s degree and 5+ years in facilities management are preferred.

Qualifikationen

• Bachelor's degree in a related field or equivalent experience.
• 5+ years of facilities management or janitorial operations experience, including at least 3 years in a management role overseeing multiple sites.
• Proven success managing service contracts, performance metrics, labor utilization, and customer satisfaction.

Aufgaben

• Operate as the day-to-day point of contact related to all matters specific to the accounts
• Develop and manage client relationships ensuring that expected service levels are achieved
• Solve conflicts with clients and resolve employee issues quickly and effectively
• Meet all client deadlines according to customer needs and objectives
• Oversee customer account management and negotiate contracts to maximize profit
• Establish budgets with the client and Account Director
• Achieve or exceed financial targets and ensure effective operations
• Encourage teamwork, collaboration, and performance excellence
• Forecast and track sales results and make annual forecasts
• Communicate progress of monthly and quarterly initiatives to teams

Kenntnisse

Client relationships

Contract management

Budget management

Regulatory compliance

Leadership

Communication

Project management

Ausbildung

Bachelor's degree in related field

Tools

MS Office

CMMS

Workforce management systems

Jobbeschreibung

SBM Management Services, LP in Hillsboro, Oregon seeks an Assistant Account Director to oversee service delivery and sales to our customers, maintaining and expanding client relationships.

You will manage accounts, negotiate contracts, lead teams, forecast sales, and collaborate with site managers. Some travel may be required; a bachelor’s degree and 5+ years in facilities management are preferred.