Assistant Account Director: Client Success & Operations

SBM Management Services, LP; Chandler (AZ); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

SBM Management Services, LP is seeking an Assistant Account Director to oversee service delivery and client relationships across multiple sites in Chandler, AZ. You will manage contracts, budgets, and performance metrics, ensuring client satisfaction and operational excellence.

The role requires a Bachelor's degree in a related field and 5+ years in facilities management or janitorial operations, including 3+ years in a leadership capacity coordinating several sites and accounts.

Qualifications

• Bachelor's degree in a related field.
• 5+ years of facilities management or janitorial operations experience.
• 3+ years in a management role overseeing multiple sites and client relationships.

Responsibilities

• Operate as the day-to-day point of contact for accounts.
• Develop and manage client relationships to meet service levels.
• Negotiate contracts to maximize profit and oversee budgets.
• Forecast and track sales results and provide monthly/quarterly reports.
• Collaborate with site managers on quality, cost savings and compliance.

Skills

Client relationship mgmt

Contract negotiation

Project management

Communication

Leadership

Budget management

Facilities knowledge

Education

Bachelor's degree in a related field

Tools

CMMS

Workforce management systems

Microsoft Office Suite

Job description

SBM Management Services, LP is seeking an Assistant Account Director to oversee service delivery and client relationships across multiple sites in Chandler, AZ. You will manage contracts, budgets, and performance metrics, ensuring client satisfaction and operational excellence.

The role requires a Bachelor's degree in a related field and 5+ years in facilities management or janitorial operations, including 3+ years in a leadership capacity coordinating several sites and accounts.