Strategic Account Growth Manager

Ryder System, Inc.; New Brunswick (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. in New Jersey seeks a Customer Engagement Manager to manage assigned accounts and educate customers on Ryder services. The role focuses on expanding wallet share and maintaining strong customer relationships across local and national accounts.

The CEM will drive sales strategies, collaborate with internal teams, and ensure delivery of contracted services while developing upsell opportunities and maintaining high customer satisfaction. Travel is required.

Qualifications

• Requires Bachelor’s degree in business, marketing, or transportation, or equivalent experience.
• At least 2 years of experience providing service to customers.
• At least 2 years of experience selling to customers.
• Willingness to travel (Yes) and >60% travel.

Responsibilities

• Attain or exceed assigned sales quotas and profit targets.
• Maintain regular in person and virtual contact with customers to meet customer requirements.
• Develop a sales penetration plan to expand Ryder’s wallet share.
• Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss.
• Present Ryder services and capabilities.
• Develop relationships with all customer buying influencers.
• Develop complete understanding of customers’ business, goals, and objectives.
• Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate.
• Serve as facilitator between customers and Ryder departments or Ryder vendors.
• Ensure contracted services are delivered to customers.

Skills

Sales skills

Account management

Negotiation

Contractual leasing

Pricing

Education

Bachelor's degree in business, marketing, or transportation, or equivalent experience

Job description

Ryder System, Inc. in New Jersey seeks a Customer Engagement Manager to manage assigned accounts and educate customers on Ryder services. The role focuses on expanding wallet share and maintaining strong customer relationships across local and national accounts.

The CEM will drive sales strategies, collaborate with internal teams, and ensure delivery of contracted services while developing upsell opportunities and maintaining high customer satisfaction. Travel is required.