Travel-Driven Customer Engagement Manager

Ryder System, Inc.; New Brunswick, Northern (NJ, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Ryder System, Inc. in New Brunswick, NJ is seeking a Customer Engagement Manager to oversee a defined book of smaller local and national accounts and educate customers about Ryder services through the Ryder Sales Process.

You will drive sales, maintain regular contact, and develop growth plans while collaborating with internal teams to deliver contracted services and update CRM. Travel >60% is expected.

Qualifications

• Bachelor's degree in business, marketing, or transportation, or equivalent experience.
• 2 years or more experience providing service to customers.
• 2 years or more experience selling to customers.

Responsibilities

• Attain or exceed assigned sales quotas and profit targets.
• Maintain regular in person and virtual contact with customers to meet customer requirements.
• Develop a sales penetration plan to expand Ryder’s wallet share.
• Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss.
• Present Ryder services and capabilities.
• Develop relationships with all customer buying influencers.
• Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate.
• Ensure contracted services are delivered to customers.
• Orchestrate the development of a productive working relationship with the customer.
• Maintain appropriate customer contact.
• Understand and manage customer satisfaction perception.
• Conduct regularly scheduled customer reviews.
• Monitor VOC results by account.
• Update CRM with relevant account specific details and interactions.
• Proactively anticipate problems through continuous dialogue with customer & Ryder staff.
• Supply customer with information regarding operational performance.
• Learn customers business & Operations.
• Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
• Training and improvement of sales skills, industry knowledge and personal growth needs.

Skills

Sales skills

Account Management skills

Negotiation skills

Contractual leasing

Pricing

Education

Bachelor's degree in business/marketing/transportation

Job description

Ryder System, Inc. in New Brunswick, NJ is seeking a Customer Engagement Manager to oversee a defined book of smaller local and national accounts and educate customers about Ryder services through the Ryder Sales Process.

You will drive sales, maintain regular contact, and develop growth plans while collaborating with internal teams to deliver contracted services and update CRM. Travel >60% is expected.