Strategic Account Engagement Manager

Ryder System, Inc.; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Ryder System, Inc. is seeking a Customer Engagement Manager to oversee assigned accounts and educate customers about Ryder services, driving upsell opportunities within the fleet management portfolio.

Candidate will build relationships with buying influencers, deliver contracted services, and collaborate with internal teams to maximize wallet share while maintaining high customer satisfaction and continuous CRM updates. This role requires extensive travel to cover customers effectively.

Qualifications

• Bachelor's degree required or equivalent experience.
• 2+ years experience providing service to customers.
• 2+ years experience selling to customers.

Responsibilities

• Attain or exceed assigned sales quotas and profit targets.
• Maintain regular in-person and virtual contact with customers.
• Develop a sales penetration plan to expand Ryder’s wallet share.
• Segment account base by opportunity for growth, renewal and potential risk of loss.
• Present Ryder services and capabilities to customers.
• Develop relationships with all customer buying influencers.
• Collaborate with DTS/SCS to develop upsell opportunities.
• Ensure contracted services are delivered to customers.
• Orchestrate productive relationships with customers and Ryder teams.
• Update CRM with relevant account details and interactions.
• Conduct regular customer reviews and monitor VOC results.

Skills

Sales skills

Account Management skills

Negotiation skills

Contractual leasing

Pricing

Education

Bachelor's degree in business, marketing, or transportation, or equivalent experience

Job description

Ryder System, Inc. is seeking a Customer Engagement Manager to oversee assigned accounts and educate customers about Ryder services, driving upsell opportunities within the fleet management portfolio.

Candidate will build relationships with buying influencers, deliver contracted services, and collaborate with internal teams to maximize wallet share while maintaining high customer satisfaction and continuous CRM updates. This role requires extensive travel to cover customers effectively.