Strategic Account Growth Manager

M2M SYNERGY LLC; Illinois; On-site; USD 90,000 - 110,000; Full time

Job summary

M2M SYNERGY LLC is seeking an Account Manager to develop, maintain, and grow long-term customer relationships. The primary contact for assigned accounts, you will align customer objectives with BTS 5 capabilities and drive sustained satisfaction.

You will collaborate with engineering, operations, and sales teams to identify opportunities, develop strategic account plans, and monitor forecasts, ensuring delivery of value to both customers and the company.

Qualifications

• Bachelor's degree or higher in a related field.
• 2–5 years of account management or customer success experience.
• Experience supporting OEMs or manufacturing industries is preferred.
• Strong communication and presentation skills.

Responsibilities

• Develop and maintain strong relationships with key contacts across assigned accounts.
• Serve as primary point of contact for customer communications and needs.
• Coordinate with engineering, operations, quality, and supply chain teams.
• Develop strategic account plans focused on retention and growth.
• Monitor forecasts and industry trends to anticipate opportunities.
• Support new product launches and continuous improvement initiatives.
• Lead customer communications on delivery, quality, and commercial matters.
• Maintain accurate account records and CRM data.

Skills

Account management

Relationship-building

Negotiation

Strategic thinking

Leadership

Education

Bachelor's degree in Business, Marketing, Engineering, Supply Chain, Manufacturing

Tools

CRM systems

Microsoft Office

Job description

M2M SYNERGY LLC is seeking an Account Manager to develop, maintain, and grow long-term customer relationships. The primary contact for assigned accounts, you will align customer objectives with BTS 5 capabilities and drive sustained satisfaction.

You will collaborate with engineering, operations, and sales teams to identify opportunities, develop strategic account plans, and monitor forecasts, ensuring delivery of value to both customers and the company.