Remote Strategic Account Manager — Growth & Retention

The Wrap; United States; Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Remote Work

Career Advancement & Professional Dev.

Employee Recognition

LinkedIn Learning Platform

Job summary

Mitratech is seeking an Account Manager to own a portfolio of up to 150 accounts, driving retention, revenue growth, and quota attainment. You will be the face of the company for clients, managing onboarding, renewals, and expansion opportunities while collaborating with Support, Training, Marketing, Services, and Product.

You will maintain strong client relationships, conduct regular reviews, and align objectives with expansion plans.

Qualifications

• 3–5 years of experience in Account Management or client-facing revenue roles.
• Experience managing 100+ accounts with high engagement and satisfaction.
• Strong commercial acumen: identify, develop, and close revenue opportunities.

Responsibilities

• Own a portfolio of accounts, driving retention, expansion, and quota attainment.
• Identify and close growth opportunities within the existing client base through discovery and consultative selling.
• Manage the full renewal cycle end-to-end: forecasting, negotiation, and timely close.
• Serve as the primary point of contact for assigned accounts, building trust across multiple levels of the client organization.
• Conduct regular account reviews to assess client health, satisfaction, and growth potential.
• Develop and execute account plans that align client objectives with expansion opportunities.
• Deliver Business Reviews that demonstrate measurable value and advance growth conversations.
• Maintain accurate pipeline, opportunity, and account data in CRM; provide reliable forecast updates to leadership.
• Partner with Customer Solutions to ensure clients are fully adopted and realizing value from the platform.
• Collaborate with Marketing and Sales on campaigns and initiatives targeting the existing client base.

Skills

Account management

Quota attainment

Relationship building

Consultative selling

Negotiation

Salesforce

Forecasting

Time management

Communication

Education

Bachelor's degree

Tools

Salesforce

Job description

Mitratech is seeking an Account Manager to own a portfolio of up to 150 accounts, driving retention, revenue growth, and quota attainment. You will be the face of the company for clients, managing onboarding, renewals, and expansion opportunities while collaborating with Support, Training, Marketing, Services, and Product.

You will maintain strong client relationships, conduct regular reviews, and align objectives with expansion plans.