Strategic Account Growth Leader

Paycom; Cleveland (OH); On-site; USD 86,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Vacation & time off

401(k) with match

Employee stock purchase

Family leave

Learning & development

Team events

Roundtable discussions

Referral bonuses

Job summary

Paycom is hiring a Strategic Account Manager (Client Relations Representative) to retain existing client relationships, maximize software usage, and identify additional revenue opportunities. The role involves collaborating with Sales and Transition teams to ensure smooth client ownership transitions and ongoing satisfaction.

The position emphasizes driving revenue retention, achieving quotas, and delivering value through strategic partnerships and regular client reviews.

Responsibilities

• Works closely with Outside Sales Representative and Transition Specialist to ensure a smooth handover of client ownership during the initial phase.
• Cultivates and nurtures existing client relationships for strong retention.
• Achieves sales quota and revenue goals through client retention and account expansion strategies.
• Proactively analyzes, clarifies, and validates client needs on an ongoing basis.
• Drives revenue retention/growth, account profitability, and client satisfaction/loyalty.
• Performs client presentations articulating the value proposition of software/solution/service offerings.
• Maintains relationships at C-level and throughout the organization to support business solutions.
• Conducts the required number of face-to-face meetings weekly.
• Prepares strategic agendas, reviews usage, identifies needs and opportunities, and advises on maximizing value of Paycom HR lifecycle.
• Conducts regular business reviews with clients, presents metrics, and proposes strategic recommendations.
• Stays updated on industry trends and competitor activities to identify growth opportunities.
• Develops understanding of client’s organizational structure.
• Assists in software development by delivering market feedback.

Job description

Paycom is hiring a Strategic Account Manager (Client Relations Representative) to retain existing client relationships, maximize software usage, and identify additional revenue opportunities. The role involves collaborating with Sales and Transition teams to ensure smooth client ownership transitions and ongoing satisfaction.

The position emphasizes driving revenue retention, achieving quotas, and delivering value through strategic partnerships and regular client reviews.