Strategic Account Executive: Growth, Ops & Tech Leadership

Netsurit; Westbrook (ME); On-site; USD 80,000 - 120,000; Full time

Job summary

Netsurit is seeking an Account Executive to own a diverse client portfolio, driving strategy, operations, and commercial outcomes. You will partner with clients to align service delivery with SLAs, manage relationships, and identify opportunities for upsell and cross-sell.

The role emphasizes technology stewardship, vendor coordination, and contract renewals, with a focus on profitability and client satisfaction.

Qualifications

• 5-10 years of IT experience.
• Background in outsourcing/consulting.
• Technical/operations expertise.
• Service delivery and financial knowledge.
• Sales experience.
• Strategic insight.
• People-oriented.
• Problem-solving.
• Planning and foresight.

Responsibilities

• Operational Oversight: Ensure seamless operations in line with SLAs and client requirements.
• Operational Oversight: Translate contract and client requirements into operational service delivery.
• Operational Oversight: Meet with teams regularly to discuss day-to-day operations and identify opportunities for improvement and sales.
• Operational Oversight: Source and interface with vendors as needed to provide services or products to clients.
• Operational Oversight: Engage with clients in monthly service review meetings and assist in driving escalations and crisis management.
• Relationship Building: Act as a Single Point of Contact for clients by liaising with service providers and teams on behalf of clients.
• Relationship Building: Build and manage client relationships with all key stakeholders to ensure a strong connection.
• Relationship Building: Create opportunities to build stronger relationships with stakeholders through events and personal touches like birthday gifts.
• Sales Farmer: Identify opportunities for upselling and cross-selling to existing clients.
• Sales Farmer: Review existing clients products and requirements to locate opportunities for new or additional services or products.
• Sales Farmer: Provide quotes and create proposals for clients, ensuring service delivery once solutions are accepted.
• Sales Farmer: Perform weekly sales forecast updates on the CRM system.
• Technology Champion: Stay updated with the latest technologies and drive client technology roadmaps.
• Technology Champion: Complete relevant training and understand client environments.
• Technology Champion: Set up client workshops to discuss new opportunities and drive client technology.
• Technology Champion: Inform clients on warranty status of equipment where relevant.
• Commercial Owner: Manage SLAs, renew contracts, and ensure profitability.
• Commercial Owner: Drive SLA renewals and create costing for new proposed SLAs.
• Commercial Owner: Review and amend contracts as needed, understanding client agreements and.
• Strategy Driver: Develop and implement strategic plans to enhance service delivery and client satisfaction.
• Strategy Driver: Create client roadmaps and meet with clients to discuss opportunities for improved service delivery or products.
• Strategy Driver: Review clients strategic business plans to assess needs and plan optimal services.

Skills

Excellent communication

PSA tools proficiency

Tools

ConnectWise

BrightGauge

Job description

Netsurit is seeking an Account Executive to own a diverse client portfolio, driving strategy, operations, and commercial outcomes. You will partner with clients to align service delivery with SLAs, manage relationships, and identify opportunities for upsell and cross-sell.

The role emphasizes technology stewardship, vendor coordination, and contract renewals, with a focus on profitability and client satisfaction.