Strategic Account Director: Growth & Retention Leader

SBM Management Services, LP; Durham (NC); On-site; USD 140,000 - 150,000; Full time

Job summary

SBM Management Services, LP in Durham, NC is seeking an Account Director to lead client strategies and drive retention and growth for key accounts. The role requires travel and hands-on development of programs in collaboration with client teams and internal departments.

The ideal candidate holds a Bachelor’s degree in Business Management with 5–8 years of relevant experience and may require a valid driver’s license.

Qualifications

• Education and/or Experience: Bachelor’s degree in Business Management, or a related field from a four-year college or university with 5-8 years of experience; or equivalent combination of education and experience.
• Certificates, Licenses, Registrations: May be required to have a valid driver’s license.

Responsibilities

• Provides direction and develops growth and retention for client specific programs.
• Reviews research to anticipate competition and market trends and translate customer’s attitudes of services and relationship
• Consults with development teams on market requirements and product features
• Communicates strategies including marketing, operations, communications, sales, and employee satisfaction from assigned customer to executive team
• Coordinates and aligns strategy with corporate growth plan.
• Works with other departments to help develop relationship with regards to, pricing, positioning, and packaging
• Evaluates and analyzes program results and presents recommendations for changes in strategy

Education

Bachelor’s degree in Business Management

Job description

SBM Management Services, LP in Durham, NC is seeking an Account Director to lead client strategies and drive retention and growth for key accounts. The role requires travel and hands-on development of programs in collaboration with client teams and internal departments.

The ideal candidate holds a Bachelor’s degree in Business Management with 5–8 years of relevant experience and may require a valid driver’s license.