Strategic Account Director - Growth & Retention

SBM Management Services, LP; Newark (DE); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

SBM Management Services, LP is seeking an Account Director to plan, develop, and implement customer strategies for retention and growth within key accounts. The role requires collaboration with multiple departments to align strategic initiatives and deliver measurable results.

The ideal candidate has 5–8 years of experience in business management, strong leadership, and excellent communication skills. Occasional travel to client sites may be necessary to fulfill duties and drive successful

Qualifications

• Bachelor's degree in Business Management (or related field) with 5–8 years of experience.
• Experience in developing and retaining client accounts.
• Strong communication and leadership skills.
• Willingness and ability to travel to client sites as required.
• Supervisory responsibilities including hiring, planning, and directing work.

Responsibilities

• Plan, develop, and implement customer strategies to retain existing business and grow within assigned accounts.
• Provide direction to client programs and growth initiatives.
• Monitor market trends and competitor activity to inform strategy.
• Collaborate with development teams on market needs and product features.
• Communicate strategies across marketing, operations, sales, and HR to executives.
• Coordinate strategy with the corporate growth plan and align with other departments.

Skills

Strategic planning

Client relationship management

Market research

Cross-functional collaboration

Effective communication

Education

Bachelor's degree in Business Management or related field

Job description

SBM Management Services, LP is seeking an Account Director to plan, develop, and implement customer strategies for retention and growth within key accounts. The role requires collaboration with multiple departments to align strategic initiatives and deliver measurable results.

The ideal candidate has 5–8 years of experience in business management, strong leadership, and excellent communication skills. Occasional travel to client sites may be necessary to fulfill duties and drive successful