Strategic Account Director - Growth & Retention

SBM Management Services, LP; Seattle (WA); On-site; USD 140,000 - 150,000; Full time

Job summary

SBM Management Services, LP in Seattle, WA is hiring an Account Director to lead client retention and growth strategies for a defined portfolio. Travel is required; you will plan, develop, and implement customer strategies, either personally or through supervising staff.

The role requires a Bachelor's degree in Business Management and 5–8 years of relevant experience, with a focus on cross‑functional collaboration and strategic leadership to drive business outcomes.

Qualifications

• Bachelor’s degree in Business Management, or a related field from a four-year college or university with 5-8 years of experience.

Responsibilities

• Provides direction and develops growth and retention for client programs.
• Reviews market trends and translates customer attitudes into service strategies.
• Consults with development teams on market requirements and product features.
• Communicates strategies across marketing, operations, and sales to executives.
• Coordinates strategy with the corporate growth plan and cross‑department alignment.
• Assists in pricing, positioning, and packaging discussions with other departments.
• Evaluates program results and recommends changes in strategy.

Skills

Client relationship management

Strategic planning

Team leadership

Education

Bachelor’s degree in Business Management

Job description

SBM Management Services, LP in Seattle, WA is hiring an Account Director to lead client retention and growth strategies for a defined portfolio. Travel is required; you will plan, develop, and implement customer strategies, either personally or through supervising staff.

The role requires a Bachelor's degree in Business Management and 5–8 years of relevant experience, with a focus on cross‑functional collaboration and strategic leadership to drive business outcomes.