Strategic Account Director: Growth & Retention

Pacific West Site Services, Inc.; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits package

Job summary

SBM Management Services, LP is seeking a results-driven professional to plan, develop, and implement customer strategies for retaining existing business and growing within designated accounts. You will lead client programs, collaborate with development and operations teams, and communicate strategic plans to executive leadership.

The role requires 5–8 years of experience, a Bachelor's in Business Management, and the ability to travel to client sites as needed.

Qualifications

• Bachelor's degree in Business Management, or a related field, from a four-year college or university with 5-8 years of experience, or equivalent combination of education and experience.
• A valid driver's license may be required for this position based on business needs.

Responsibilities

• Provides direction and develops growth and retention for client specific programs.
• Reviews research to anticipate competition and market trends and translate customer's attitudes of services and relationship.
• Consults with development teams on market requirements and product features.
• Communicates strategies including marketing, operations, communications, sales, and employee satisfaction from assigned customer to executive team.
• Coordinates and aligns strategy with corporate growth plan.
• Works with other departments to help develop relationship with regards to, pricing, positioning, and packaging.
• The ability to drive to various work locations, customer sites, or company facilities may be necessary to perform the essential functions of this position.
• Evaluates and analyzes program results and presents recommendations for changes in strategy.

Education

Bachelor's degree in Business Management

Job description

SBM Management Services, LP is seeking a results-driven professional to plan, develop, and implement customer strategies for retaining existing business and growing within designated accounts. You will lead client programs, collaborate with development and operations teams, and communicate strategic plans to executive leadership.

The role requires 5–8 years of experience, a Bachelor's in Business Management, and the ability to travel to client sites as needed.