Strategic Account Director — Growth & Retention Lead

Pacific West Site Services, Inc.; Redmond (WA); On-site; USD 135,000 - 155,000; Full time

Job summary

SBM Management Services, LP is hiring an Account Director in the United States. You will plan, develop, and implement customer strategies to retain existing business and drive growth within assigned accounts, leading through supervisors when applicable.

Responsibilities include directing client programs, analyzing market trends, coordinating with multiple departments, and communicating strategic plans to executives. Occasional travel to client sites or company facilities may be required.

Qualifications

• Bachelor's degree in Business Management or related field.
• 5–8 years of experience in account management or a related field.
• May be required to have a valid driver's license.

Responsibilities

• Provides direction and develops growth and retention for client programs.
• Reviews research to anticipate competition and market trends and translate customer's attitudes of services and relationship.
• Consults with development teams on market requirements and product features.
• Communicates strategies including marketing, operations, communications, sales, and employee satisfaction from assigned customer to executive team.
• Coordinates and aligns strategy with corporate growth plan.
• Works with other departments to help develop relationship with regards to pricing, positioning, and packaging.
• The ability to drive to various work locations, customer sites, or company facilities may be necessary to perform the essential functions of this position.
• Evaluates and analyzes program results and presents recommendations for changes in strategy.

Education

Bachelor's degree in Business Management or related field

Job description

SBM Management Services, LP is hiring an Account Director in the United States. You will plan, develop, and implement customer strategies to retain existing business and drive growth within assigned accounts, leading through supervisors when applicable.

Responsibilities include directing client programs, analyzing market trends, coordinating with multiple departments, and communicating strategic plans to executives. Occasional travel to client sites or company facilities may be required.