Strategic Account Director - Growth & Retention Lead

SBM; Northern (KY); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefit packages

Job summary

SBM is seeking an Account Director in Northern Kentucky, USA, to plan, develop, and implement customer strategies for retention and growth within a specific portfolio. The role may involve directing teams and coordinating cross‑functional efforts to align with SBM’s growth plan.

The position requires 5–8 years of related experience and a Bachelor’s degree in Business Management or a related field, with a strong emphasis on leadership, strategy, and client relations.

Qualifications

• Education and/ or Experience: Bachelor’s degree in Business Management, or a related field from a four-year college or university with 5-8 years of experience; or equivalent combination of education and experience.

Responsibilities

• Provides direction and develops growth and retention for client specific programs.
• Reviews research to anticipate competition and market trends and translate customer’s attitudes of services and relationship
• Consults with development teams on market requirements and product features
• Communicates strategies including marketing, operations, communications, sales, and employee satisfaction from assigned customer to executive team
• Coordinates and aligns strategy with corporate growth plan.
• Works with other departments to help develop relationship with regards to, pricing, positioning, and packaging
• Evaluates and analyzes program results and presents recommendations for changes in strategy

Education

Bachelor’s degree in Business Management, or a related field

Job description

SBM is seeking an Account Director in Northern Kentucky, USA, to plan, develop, and implement customer strategies for retention and growth within a specific portfolio. The role may involve directing teams and coordinating cross‑functional efforts to align with SBM’s growth plan.

The position requires 5–8 years of related experience and a Bachelor’s degree in Business Management or a related field, with a strong emphasis on leadership, strategy, and client relations.