Strategic Account Delivery Lead | Growth & Excellence

Coforge Limited; Indianapolis (IN); On-site; USD 180,000 - 260,000; Full time

Job summary

Coforge Limited in Indianapolis is looking for an Account Delivery Head to oversee strategic client accounts, drive delivery excellence, and strengthen long-term partnerships.

You will lead cross-functional teams, manage SLAs and KPIs, and focus on revenue growth, profitability, and talent development. This role requires strong leadership and a proven track record in enterprise delivery leadership.

Qualifications

• Bachelor's degree required; MBA preferred.
• 12+ years of experience in delivery, account management, operations, or professional services.
• Proven experience managing large enterprise accounts and leading high-performing teams.

Responsibilities

• Own end-to-end delivery, account performance, and client satisfaction.
• Build and manage senior stakeholder relationships across client and internal leadership teams.
• Drive revenue growth, profitability, and account expansion opportunities.
• Lead delivery governance, risk management, and operational excellence initiatives.
• Ensure achievement of SLAs, KPIs, quality, and compliance standards.
• Oversee workforce planning, resource optimization, and talent development.
• Partner with Sales, Talent Acquisition, Finance, and Operations to support business growth.
• Manage escalations and drive timely resolution of critical business issues.

Skills

End-to-End delivery

Account Performance

Client satisfaction

Strategic Account Management

Executive Stakeholder Engagement

Delivery & Operations Leadership

P&L Management

Business Growth & Account Expansion

Risk & Governance Management

People Leadership & Talent Development

Education

Bachelor's degree

MBA

Job description

Coforge Limited in Indianapolis is looking for an Account Delivery Head to oversee strategic client accounts, drive delivery excellence, and strengthen long-term partnerships.

You will lead cross-functional teams, manage SLAs and KPIs, and focus on revenue growth, profitability, and talent development. This role requires strong leadership and a proven track record in enterprise delivery leadership.