Account Delivery Head

Coforge Limited; Indianapolis (IN); On-site; USD 180,000 - 260,000; Full time

Job summary

Coforge Limited in Indianapolis is looking for an Account Delivery Head to oversee strategic client accounts, drive delivery excellence, and strengthen long-term partnerships.

You will lead cross-functional teams, manage SLAs and KPIs, and focus on revenue growth, profitability, and talent development. This role requires strong leadership and a proven track record in enterprise delivery leadership.

Qualifications

• Bachelor's degree required; MBA preferred.
• 12+ years of experience in delivery, account management, operations, or professional services.
• Proven experience managing large enterprise accounts and leading high-performing teams.

Responsibilities

• Own end-to-end delivery, account performance, and client satisfaction.
• Build and manage senior stakeholder relationships across client and internal leadership teams.
• Drive revenue growth, profitability, and account expansion opportunities.
• Lead delivery governance, risk management, and operational excellence initiatives.
• Ensure achievement of SLAs, KPIs, quality, and compliance standards.
• Oversee workforce planning, resource optimization, and talent development.
• Partner with Sales, Talent Acquisition, Finance, and Operations to support business growth.
• Manage escalations and drive timely resolution of critical business issues.

Skills

End-to-End delivery

Account Performance

Client satisfaction

Strategic Account Management

Executive Stakeholder Engagement

Delivery & Operations Leadership

P&L Management

Business Growth & Account Expansion

Risk & Governance Management

People Leadership & Talent Development

Education

Bachelor's degree

MBA

Job description

Skills: End-to-End delivery, Account Performance, Client satisfaction, Strategic Account Management, Executive Stakeholder Engagement, Delivery & Operations Leadership, P&L Management, Business Growth & Account Expansion, Risk & Governance Management, People Leadership & Talent Development

Experience: 15+ years

5 Days Onsite

We at Coforge are hiring anAccount Delivery Head with the following skillset:

The Account Delivery Head is responsible for the overall success of strategic client accounts, driving delivery excellence, customer satisfaction, revenue growth, and operational performance. This role serves as the executive point of contact for clients while leading cross-functional teams to achieve business objectives and strengthen long- term partnerships.

Key Responsibilities

• Own end-to-end delivery, account performance, and client satisfaction.
• Build and manage senior stakeholder relationships across client and internal leadership teams.
• Drive revenue growth, profitability, and account expansion opportunities.
• Lead delivery governance, risk management, and operational excellence initiatives.
• Ensure achievement of SLAs, KPIs, quality, and compliance standards.
• Oversee workforce planning, resource optimization, and talent development.
• Partner with Sales, Talent Acquisition, Finance, and Operations to support business growth.
• Manage escalations and drive timely resolution of critical business issues.

Qualifications

• Bachelor's degree required; MBA preferred.
• 12+ years of experience in delivery, account management, operations, or professional services.
• Proven experience managing large enterprise accounts and leading high-performing teams.

Core Competencies

• Strategic Account Management
• Executive Stakeholder Engagement
• Delivery & Operations Leadership
• P&L Management
• Business Growth & Account Expansion
• Risk & Governance Management

Success Measures

• Client Satisfaction & Retention
• Revenue Growth & Profitability
• SLA/KPI Achievement
• Delivery Quality & Operational Excellence