Account Delivery Head

Coforge Limited; Princeton (NJ); On-site; USD 180,000 - 260,000; Full time

Job summary

Coforge Limited in the United States seeks an Account Delivery Head to oversee the success of strategic client accounts, drive delivery excellence, and strengthen long-term partnerships. You will serve as the executive point of contact, leading cross-functional teams to meet business objectives.

The role requires a senior leader with 12+ years of experience in delivery and account management, a track record of growing revenue, managing enterprise accounts, and guiding talent development across

Qualifications

• Bachelor's degree required; MBA preferred.
• 12+ years of experience in delivery, account management, operations, or professional services.
• Proven experience managing large enterprise accounts and leading high-performing teams.

Responsibilities

• Own end-to-end delivery, account performance, and client satisfaction.
• Build and manage senior stakeholder relationships across client and internal leadership teams.
• Drive revenue growth, profitability, and account expansion opportunities.
• Lead delivery governance, risk management, and operational excellence initiatives.
• Ensure achievement of SLAs, KPIs, quality, and compliance standards.
• Oversee workforce planning, resource optimization, and talent development.
• Partner with Sales, Talent Acquisition, Finance, and Operations to support business growth.
• Manage escalations and drive timely resolution of critical business issues.

Skills

End-to-End delivery

Account Performance

Client satisfaction

Strategic Account Management

Executive Stakeholder Engagement

Delivery & Operations Leadership

P&L Management

Business Growth & Account Expansion

Risk & Governance Management

People Leadership & Talent Development

Education

Bachelor's degree

MBA preferred

Job description

Skills: End-to-End delivery, Account Performance, Client satisfaction, Strategic Account Management, Executive Stakeholder Engagement, Delivery & Operations Leadership, P&L Management, Business Growth & Account Expansion, Risk & Governance Management, People Leadership & Talent Development

Experience: 15+ years

5 Days Onsite

We at Coforge are hiring anAccount Delivery Head with the following skillset:

The Account Delivery Head is responsible for the overall success of strategic client accounts, driving delivery excellence, customer satisfaction, revenue growth, and operational performance. This role serves as the executive point of contact for clients while leading cross-functional teams to achieve business objectives and strengthen long- term partnerships.

Key Responsibilities

• Own end-to-end delivery, account performance, and client satisfaction.
• Build and manage senior stakeholder relationships across client and internal leadership teams.
• Drive revenue growth, profitability, and account expansion opportunities.
• Lead delivery governance, risk management, and operational excellence initiatives.
• Ensure achievement of SLAs, KPIs, quality, and compliance standards.
• Oversee workforce planning, resource optimization, and talent development.
• Partner with Sales, Talent Acquisition, Finance, and Operations to support business growth.
• Manage escalations and drive timely resolution of critical business issues.

Qualifications

• Bachelor's degree required; MBA preferred.
• 12+ years of experience in delivery, account management, operations, or professional services.
• Proven experience managing large enterprise accounts and leading high-performing teams.

Core Competencies

• Strategic Account Management
• Executive Stakeholder Engagement
• Delivery & Operations Leadership
• P&L Management
• Business Growth & Account Expansion
• Risk & Governance Management

Success Measures

• Client Satisfaction & Retention
• Revenue Growth & Profitability
• SLA/KPI Achievement
• Delivery Quality & Operational Excellence