Store Team Leader - Sales & Service

O'Reilly Automotive Stores, Inc.; Suffolk (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock Purchase Plan

401k with employer contributions

Medical dental vision insurance

FSA option

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. The role may lead the team in the manager's absence and during opposing shifts, with a focus on servicing customers and maintaining standards.

Bilingual candidates are encouraged to apply. The company emphasizes growth, internal advancement, and a comprehensive benefits package starting Day One, with equal opportunity employment.

Qualifications

• Sales Specialist Training required.
• Assistant Manager Certification and RSS Certification required.
• Bilingual candidates encouraged to apply.

Responsibilities

• Lead the store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels at the retail showroom and ensure team executes programs.
• Ensure adequate staffing at the sales counter during peak hours (lunch, late-afternoons, evenings, weekends).
• Assist the store manager in setting team goals, providing feedback, coaching, and training updates.
• Assist in hiring by interviewing candidates and coordinating with management to select qualified staff.
• Answer phones per company policy and ensure timely processing of buy online/ship to store, hub and store transfers.
• Coordinate outside orders and ensure proper handling of special orders and returns.
• Ensure merchandise is invoiced before leaving the store and that all policies are followed.
• Delegate Zipline messages and merchandising tasks as assigned.
• Ensure team adheres to posted work schedules and clocks in/out properly.
• Perform store opening/closing duties, secure deposits, and monitor security procedures.
• Help maintain the store building, parking lot, signage, hardware, in-store equipment, and delivery vehicles.
• All other duties as assigned.

Skills

Sales Training

Assistant Manager Cert

RSS Certification

Job description

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. The role may lead the team in the manager's absence and during opposing shifts, with a focus on servicing customers and maintaining standards.

Bilingual candidates are encouraged to apply. The company emphasizes growth, internal advancement, and a comprehensive benefits package starting Day One, with equal opportunity employment.