Store Team Lead — Customer Experience & Growth

O'Reilly Auto Enterprises, LLC; Baldwin Park (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

401k

Stock Purchase Plan

Medical Insurance

Tuition Assistance

Job summary

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations. The role will manage the store during the Store Manager’s absence and/or opposing shifts, leading the team to deliver exceptional service to both retail and professional customers.

Bilingual candidates are encouraged to apply. The candidate will participate in hiring, coaching, and ensuring staff training completion, with a focus on meeting performance goals

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification
• Desired: Certified Parts Professional Certification; ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels at the retail showroom, including program execution (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Work with the store manager to ensure the retail sales counter is adequately staffed during peak hours.

Skills

Assistant Manager Certification

RSS Certification

ASE Certification

Spanish language

Sales training

Job description

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations. The role will manage the store during the Store Manager’s absence and/or opposing shifts, leading the team to deliver exceptional service to both retail and professional customers.

Bilingual candidates are encouraged to apply. The candidate will participate in hiring, coaching, and ensuring staff training completion, with a focus on meeting performance goals