Store Team Leader & Sales Coach

3M HEALTHCARE; Newark (CA); On-site; USD 22,041 - 28,791; Full time

Benefits offered by this job

Competitive wages

401(k) with employer contributions

Medical, dental, & vision insurance

Team member health/wellbeing programs

Tuition assistance programs

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role will manage the store during the Store Manager’s absence and/or when working opposing shifts.

You will lead the store team to deliver outstanding customer service, supervise showroom activities, coordinate staffing during peak hours, and help set goals and training plans.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, including team member execution on customer service programs (Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late-afternoons, evenings, weekends, etc.).
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring team members remain current on their training.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store‑to‑store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
• Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using correct payment methods, and stage returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure all team members comply with company policies, adhere to posted work schedule, obtain required approvals for changes, and clock in/out correctly.
• Perform all store opening/closing duties, including day‑end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors, arming/disarming security alarms, and checking delivery vehicles.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional (CPP)

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role will manage the store during the Store Manager’s absence and/or when working opposing shifts.

You will lead the store team to deliver outstanding customer service, supervise showroom activities, coordinate staffing during peak hours, and help set goals and training plans.