Store Team Leader — Drive KPIs & Customer Experience

Lidl US; New York (NY); On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Starting pay $30.50/hr

Employee discount 10%

Medical, Dental, Vision

Paid Holiday & PTO

401k with company match

Life & AD&D Insurance

Well-Being Program

Referral bonuses

Job summary

Lidl US is seeking an Assistant Store Manager who will support the Store Manager in developing the store team and delivering Lidl’s low-price, high-quality shopping experience. You will lead by example, coach staff, and own store performance through hands-on execution in a fast-paced environment.

You’ll be involved in daily operations, customer service, merchandising, cash handling, and safety compliance, while building KPIs, training plans, and a proactive team culture focused on operational

Qualifications

• Must be 21 years of age or older.
• 1-2 years of management experience OR a bachelor’s degree.
• Determination to complete every to-do list on time, hit your store targets, and maximize productivity.
• Experience in leading and developing a team in a fast-paced environment.
• Excellent customer service skills, including the patience and ability to de-escalate tense situations.
• Readiness to participate in the physical operations of the store, including stocking, cleaning, and ringing, on a daily basis.
• Ability to lift, move, carry, or slide product over 50 pounds.
• Ability to reach above head to heights greater than 10 inches.
• The ability to obtain and maintain ServSafe certification.

Responsibilities

• Lead and motivate the team to work to their full potential every day.
• Provide excellent customer service throughout the store and be the lead point of contact for all customer needs.
• Monitor and drive continuous improvement of store KPIs.
• Lead essential team projects, such as weekly promotional store sets and routine re-merchandising.
• Provide hands-on support for all other operational tasks, including cash management, working stock, cleaning, and other essential store functions.
• Ensure a safe, positive, and productive working environment for all store employees based on company and legal policies and procedures.

Skills

Customer service

Team leadership

Time management

De-escalation

Physical effort

ServSafe certification

Education

Bachelor's degree

Job description

Lidl US is seeking an Assistant Store Manager who will support the Store Manager in developing the store team and delivering Lidl’s low-price, high-quality shopping experience. You will lead by example, coach staff, and own store performance through hands-on execution in a fast-paced environment.

You’ll be involved in daily operations, customer service, merchandising, cash handling, and safety compliance, while building KPIs, training plans, and a proactive team culture focused on operational