Store Team Leader - Customer Service & Operations

Royal Farms; Harrington (DE); On-site; USD 22,000 - 30,000; Full time

Job summary

Royal Farms in Harrington, DE seeks a Team Leader to manage store operations on duty as the Person in Charge, ensuring customer satisfaction, safety, and cash-control compliance while supporting the management team.

You will lead customer service, oversee shift operations, train teammates, execute food service programs, maintain product quality and store appearance, and drive sales through strong standards and teamwork. This role requires reliability and flexibility to work varied shifts.

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must possess strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.

Responsibilities

• Lead customer service and sales by providing a friendly environment and coaching team members.
• Oversee shift operations as Person in Charge when no senior leader is present; manage responsibilities in real time.
• Perform POS transactions, vendor check-in, and maintain cash controls.
• Ensure compliance with safety, security, and SOP procedures; train team members as needed.

Skills

Team leadership

Supervisory skills

Customer service

Communication skills

Education

High school diploma or GED

Job description

Royal Farms in Harrington, DE seeks a Team Leader to manage store operations on duty as the Person in Charge, ensuring customer satisfaction, safety, and cash-control compliance while supporting the management team.

You will lead customer service, oversee shift operations, train teammates, execute food service programs, maintain product quality and store appearance, and drive sales through strong standards and teamwork. This role requires reliability and flexibility to work varied shifts.