Store Team Leader - Customer Experience & Operations

Royal Farms; North Carolina; Hybrid; USD 18,000 - 26,000; Full time

Job summary

Royal Farms seeks a Team Leader to manage store operations on duty, acting as the Person in Charge when needed. Responsibilities include driving customer service, product availability, food service execution, safety, and shift management to achieve sales goals.

You will train and coach team members, monitor compliance, oversee cash handling and vendor relations, and maintain store appearance while upholding company standards and values.

Qualifications

• Must demonstrate strong written and verbal communication.
• Must possess supervisory and organizational skills.
• Demonstrated strong leadership capabilities.
• Experience in customer service and retail operations is required.

Responsibilities

• Oversee store operations as the Person in Charge during shifts.
• Perform POS transactions, vendor check-in, and cash control procedures.
• Ensure safety, compliance, and asset protection across the store.
• Train and coach team members to execute standards.
• Maintain product availability and store cleanliness.

Skills

Strong communication

Supervisory skills

Leadership

Customer service focus

Education

High school diploma or GED

ANSI-approved Food Safety Manager Certification

Job description

Royal Farms seeks a Team Leader to manage store operations on duty, acting as the Person in Charge when needed. Responsibilities include driving customer service, product availability, food service execution, safety, and shift management to achieve sales goals.

You will train and coach team members, monitor compliance, oversee cash handling and vendor relations, and maintain store appearance while upholding company standards and values.