Store Team Leader: Customer Experience and Operations

Royal Farms; Millsboro (DE); On-site; USD 21,000 - 30,000; Full time

Job summary

Royal Farms in Millsboro, Delaware is seeking a Team Leader to manage store operations on duty as the Person in Charge when a more senior manager is not present. You will support management in customer service, product availability, and the execution of food service programs.

This role emphasizes safety, shift management, and vendor care, with responsibilities spanning training, store upkeep, and driving sales while maintaining high standards.

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must possess strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Demonstrated strong leadership skills.
• Demonstrated ability to encourage, inspire, and develop team members.

Responsibilities

• Ensure every customer receives outstanding service by providing a friendly environment and knowledge of products.
• Coach and support team members in delivering consistent, friendly service.
• Develop knowledge of current products, promotions, strategies, and initiatives; educate team.
• Oversee full shift operations as Person in Charge when no senior lead is present.
• Perform shift tasks including POS transactions, vendor check-in, and cash control adherence.
• Ensure compliance with policies, procedures, and safety requirements; protect assets.
• Serve as a Certified Trainer, onboarding and coaching team members.

Skills

Communication skills

Supervisory skills

Leadership

Team development

Interpersonal skills

Education

High school diploma or GED

ANSI-approved Food Safety Manager Certification

Job description

Royal Farms in Millsboro, Delaware is seeking a Team Leader to manage store operations on duty as the Person in Charge when a more senior manager is not present. You will support management in customer service, product availability, and the execution of food service programs.

This role emphasizes safety, shift management, and vendor care, with responsibilities spanning training, store upkeep, and driving sales while maintaining high standards.