Store Team Leader: Customer Experience & Ops

Rack Room Shoes; Stone Mountain (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes in Georgia seeks a Team Lead to supervise daily store operations, deliver outstanding customer service, and assist the Store Manager and Assistant Store Manager in achieving sales and service goals.

The role may be full- or part-time management, with responsibilities including staff training, schedule adherence, merchandising, inventory control, loss prevention, and ensuring policy compliance while maintaining a safe shopping environment.

Qualifications

• Approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience and service levels.
• Handle POS transactions per policy, processing sales, discounts, refunds and loyalty.
• Inventory control including shipping/receiving, pricing changes and markdowns, damaged merchandise.
• Merchandising and visual presentation to company standards.
• Payroll: scheduling and attendance within budget.
• Train and develop direct reports and reinforce customer service standards.
• Loss prevention to protect company assets.
• Develop understanding of day-to-day operations.

Skills

Background check

Verbal communication

Written communication

Job description

Rack Room Shoes in Georgia seeks a Team Lead to supervise daily store operations, deliver outstanding customer service, and assist the Store Manager and Assistant Store Manager in achieving sales and service goals.

The role may be full- or part-time management, with responsibilities including staff training, schedule adherence, merchandising, inventory control, loss prevention, and ensuring policy compliance while maintaining a safe shopping environment.