Retail Team Lead: Ops, Service & Leadership

Rack Room Shoes; Madison (AL); On-site; USD 34,000 - 46,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations, ensuring compliance with company policies and delivering excellent customer service. The role involves guiding staff under supervision, resolving issues with urgency, and supporting management in achieving sales and service goals.

The position may be full- or part-time and requires strong leadership, communication, and organizational skills to maintain high standards across the sales floor, stock areas, and customer

Qualifications

• Demonstrated leadership abilities in a retail environment.
• Strong verbal and written communication skills.
• Proven managerial and organizational capabilities in store operations.

Responsibilities

• Oversee day-to-day store operations with a focus on safety and customer experience.
• Provide training and guidance to staff under direction of Store Manager and Assistant Store Manager.
• Handle POS transactions, policy adherence, and customer resolve with urgency and care.
• Contribute to inventory control, pricing, markdowns, and stock integrity.
• Maintain merchandising standards and visual presentation per company guidelines.
• Assist with scheduling, payroll, and attendance to support store objectives.

Skills

Leadership

Communication

Organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations, ensuring compliance with company policies and delivering excellent customer service. The role involves guiding staff under supervision, resolving issues with urgency, and supporting management in achieving sales and service goals.

The position may be full- or part-time and requires strong leadership, communication, and organizational skills to maintain high standards across the sales floor, stock areas, and customer