Store Team Lead - Customer Experience & Operations

Rack Room Shoes; Bel Air (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise day-to-day store operations. You will provide leadership, training, and guidance to staff and assume full responsibility when managers are absent. The role supports meeting sales, service, and operational objectives in a dynamic retail environment.

The Team Lead may be full or part-time and will work under Store Management and Assistant Store Manager direction to drive a high standard of customer service and store performance.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience and uphold service standards.
• Process POS transactions in accordance with policy; manage sales, discounts and refunds.

Skills

Managerial skills

Communication skills

Verbal communication

Written communication

Job description

Rack Room Shoes is seeking a Team Lead to supervise day-to-day store operations. You will provide leadership, training, and guidance to staff and assume full responsibility when managers are absent. The role supports meeting sales, service, and operational objectives in a dynamic retail environment.

The Team Lead may be full or part-time and will work under Store Management and Assistant Store Manager direction to drive a high standard of customer service and store performance.