Store Team Lead: Customer Experience & Operations

Rack Room Shoes; Canton (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to assist in supervising daily store operations, ensuring 100% policy compliance, and providing leadership to the store staff under direction from management.

This role may be full or part-time; you will help meet sales and service goals, train associates, manage customer issues with urgency, and maintain loss prevention and merchandising standards.

Qualifications

• Background check required.
• Strong verbal and written communication skills.
• Experience in supervision or management.

Responsibilities

• Supervise day-to-day store operations as assigned.
• Lead staff and provide guidance and training.
• Ensure compliant with company policies and procedures.
• Deliver exceptional customer service and sales objectives.
• Handle POS transactions, pricing, and loyalty procedures.
• Assist with inventory control, merchandising, payroll, and scheduling.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to assist in supervising daily store operations, ensuring 100% policy compliance, and providing leadership to the store staff under direction from management.

This role may be full or part-time; you will help meet sales and service goals, train associates, manage customer issues with urgency, and maintain loss prevention and merchandising standards.