Store Team Leader - Customer Experience & Ops

Lids; Lynchburg (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits

Employee discount

Career development

Job summary

Lids is seeking an Assistant Store Manager to lead daily retail operations, drive sales, and mentor a frontline team. The role focuses on delivering exceptional customer service, managing scheduling and training, and upholding the brand’s standards across merchandising and store presentation.

The position requires strong interpersonal skills, a commitment to loss prevention, and the ability to work independently in a fast-paced environment. Competitive benefits and growth opportunities available.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Lead store operations to achieve KPIs and deliver exceptional customer service.
• Manage scheduling, training, and staff performance.
• Maintain store appearance, merchandising, and adherence to brand standards.
• Protect company assets and ensure cash handling accuracy.

Skills

Sales results

Loss prevention

Communication

Self-motivated

Job description

Lids is seeking an Assistant Store Manager to lead daily retail operations, drive sales, and mentor a frontline team. The role focuses on delivering exceptional customer service, managing scheduling and training, and upholding the brand’s standards across merchandising and store presentation.

The position requires strong interpersonal skills, a commitment to loss prevention, and the ability to work independently in a fast-paced environment. Competitive benefits and growth opportunities available.