Store Leader: Drive Customer Experience & Store Ops

Lids; Columbus (OH); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Employee discount

Paid Time Off

Career development

Early Wage Access

Bonus potential

Job summary

Lids is seeking an Assistant Store Manager to lead daily store operations, drive sales, and deliver exceptional customer service. You will mentor team members, manage scheduling, and ensure adherence to policies and inventory controls.

Join a dynamic retail environment that values teamwork, training, and a customer-first approach, with opportunities for growth and development within the Lids brand.

Qualifications

• Ability to drive sales while minimizing loss.
• Strong verbal communication and professional demeanor.
• Capable of working independently with minimal supervision.

Responsibilities

• Act as Manager on Duty for scheduling issues and customer complaints.
• Lead and develop store associates through training programs and goal setting.
• Enforce discipline with verbal and written warnings as needed.
• Foster a fun, productive team environment aligned with brand standards.
• Ensure scheduling and staffing coverage for peak times and shifts.
• Support recruitment and training of store personnel for operations.
• Uphold company policies, inventory controls, and cash handling procedures.
• Assist in executing store promotions and visual merchandising.

Skills

Sales results

Interpersonal skills

Autonomous work

Job description

Lids is seeking an Assistant Store Manager to lead daily store operations, drive sales, and deliver exceptional customer service. You will mentor team members, manage scheduling, and ensure adherence to policies and inventory controls.

Join a dynamic retail environment that values teamwork, training, and a customer-first approach, with opportunities for growth and development within the Lids brand.