Store Leadership & Customer Experience Coach

Lids; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discounts and perks.

Career development opportunities and -

A collaborative, innovative, and team‑

Early Wage Access options to provide

Job summary

Lids is seeking an Assistant Store Manager to lead daily store operations, coach a team, and drive sales while ensuring top-tier customer service. You will help execute merchandising standards, manage staff scheduling, and uphold brand policies to create a vibrant shopping experience.

The role emphasizes supervising and developing team members, delivering exceptional service, and supporting store KPIs in a fast-paced retail environment.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal and verbal communication skills.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for scheduling issues and customer complaints when Store Manager is not present.
• Lead store associates through training programs, goal setting, and follow-up.
• Enforce company policies and guidelines including inventory, funds and property.

Skills

Sales results

Interpersonal skills

Work unsupervised

Job description

Lids is seeking an Assistant Store Manager to lead daily store operations, coach a team, and drive sales while ensuring top-tier customer service. You will help execute merchandising standards, manage staff scheduling, and uphold brand policies to create a vibrant shopping experience.

The role emphasizes supervising and developing team members, delivering exceptional service, and supporting store KPIs in a fast-paced retail environment.