Store Team Lead - Customer Experience & Ops

Lids; Eagan (MN); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

Career development opportunities

Collaborative work environment

Early Wage Access

Job summary

Lids is seeking an Assistant Store Manager to lead daily store operations, drive sales, and deliver exceptional customer service. You’ll manage staff, ensure policy adherence, and support training programs while maintaining a welcoming store environment.

The role emphasizes teamwork, coaching, and operational excellence to meet performance targets and enhance the in-store experience for fans and customers.

Qualifications

• Experience leading store teams and meeting sales goals.
• Strong customer service and coaching abilities.
• Ability to work unsupervised and drive store performance.

Responsibilities

• Act as Manager on duty for scheduling issues and customer escalations.
• Lead and develop store associates through training programs and performance follow-up.
• Administer progressive discipline per policy in the absence of the Store Manager.
• Foster an inclusive, productive environment aligned with Brand Standards.
• Recruiting support and training of new store personnel on operations.

Skills

People management

Customer service

Scheduling

Communication

Job description

Lids is seeking an Assistant Store Manager to lead daily store operations, drive sales, and deliver exceptional customer service. You’ll manage staff, ensure policy adherence, and support training programs while maintaining a welcoming store environment.

The role emphasizes teamwork, coaching, and operational excellence to meet performance targets and enhance the in-store experience for fans and customers.