Shift Leader: Customer Experience & Operations

Royal Farms; Littlestown (Adams County); On-site; USD 21,000 - 30,000; Full time

Job summary

Royal Farms seeks a Team Leader to manage store operations on duty as the Person in Charge, ensuring customer service, product availability, safety, and execution of programs.

You will lead a shift, coach team members, handle POS and cash controls, and train staff while upholding company standards in a fast-paced retail environment. Applicants must be 18+, possess a high school diploma, and show strong communication and leadership skills.

Qualifications

• Strong written, verbal, and interpersonal communication skills.
• Demonstrated supervisory and organizational skills.
• Demonstrated leadership ability and team development.
• Ability to encourage, inspire, and develop team members.

Responsibilities

• Ensure outstanding customer service and store cleanliness.
• Oversee shift operations as on-duty leader; manage POS and cash controls.
• Train and coach team members to execute standards consistently.
• Maintain product availability and execution of food service programs.
• Uphold safety, security, and store policies; report issues.
• Perform other duties assigned by store management.

Skills

Leadership

Supervision

Communication

Team Development

Education

High School Diploma or GED

Job description

Royal Farms seeks a Team Leader to manage store operations on duty as the Person in Charge, ensuring customer service, product availability, safety, and execution of programs.

You will lead a shift, coach team members, handle POS and cash controls, and train staff while upholding company standards in a fast-paced retail environment. Applicants must be 18+, possess a high school diploma, and show strong communication and leadership skills.