Shift Leader: Store Ops & Customer Experience

Royal Farms; White Marsh (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Royal Farms is seeking a Team Leader to oversee store operations on duty, acting as PIC when no senior manager is present. You will coach the team, ensure product availability, and drive food service execution while maintaining safety and compliance.

The role emphasizes leadership, training, and delivering outstanding customer service, with responsibilities spanning shift management, vendor care, and performance monitoring in a fast-paced retail environment.

Qualifications

• High school diploma or GED required.
• Strong written, verbal, and interpersonal communication.
• Proven leadership and supervisory abilities.
• Ability to manage store operations and safety.

Responsibilities

• Lead store operations as PIC and supervise team during shift.
• Ensure customer service excellence and product availability.
• Oversee cash handling, safety, and compliance.
• Train and mentor team members.
• Coordinate with management on issues and opportunities.

Skills

Leadership skills

Supervisory skills

Communication skills

Organizational skills

Education

High school diploma or GED

Job description

Royal Farms is seeking a Team Leader to oversee store operations on duty, acting as PIC when no senior manager is present. You will coach the team, ensure product availability, and drive food service execution while maintaining safety and compliance.

The role emphasizes leadership, training, and delivering outstanding customer service, with responsibilities spanning shift management, vendor care, and performance monitoring in a fast-paced retail environment.