Store Team Leader – Customer Experience & Growth

Carter's, Inc.; Montgomeryville (Montgomery County); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Mental health benefits

Brand discount 30%

Referral bonuses

Job summary

Carter’s, Inc. is seeking an Assistant Store Manager to lead the sales floor and deliver exceptional customer experiences. You will coach staff, manage operations, and help drive KPIs while maintaining Carter’s service standards across our baby and children’s brands.

The role emphasizes inclusivity, product knowledge, and practical merchandising execution, with a focus on scheduling, training, and loss prevention. A strong work ethic and flexibility with shifts are essential.

Qualifications

• Minimum of 1 year of retail or related management experience.
• A high school diploma or GED.
• Ability to lift 40 pounds as needed.
• Stand or walk for extended periods of time; climb up and down a ladder if required.
• Provide availability that may include days, nights, weekends, and holidays with a minimum of two closing shifts a week.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omnichannel experience while coaching others to success
• Effectively analyze the business and take necessary action to improve results by communicating and driving KPIs with the team
• Build customer loyalty through Company sponsored programs, including credit
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
• Recognize exceptional performance and redirect employees when needed
• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Leadership

Supervisory

Customer engagement

Communication

Computer skills

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter’s, Inc. is seeking an Assistant Store Manager to lead the sales floor and deliver exceptional customer experiences. You will coach staff, manage operations, and help drive KPIs while maintaining Carter’s service standards across our baby and children’s brands.

The role emphasizes inclusivity, product knowledge, and practical merchandising execution, with a focus on scheduling, training, and loss prevention. A strong work ethic and flexibility with shifts are essential.