Store Leader: Grow Teams & Elevate Customer Experience

Carter's Retail Inc.; Eagan (MN); On-site; USD 35,818,000 - 47,872,000; Full time

Benefits offered by this job

Brand discount 30%

Health benefits

Paid time off and holidays

Training & development programs

Career growth opportunities

Job summary

Carter's is seeking a Store Manager to lead a team dedicated to delivering Joyful customer experiences and driving business results. You will coach staff to become brand and product experts, manage core store operations, and nurture a positive, inclusive environment across shifts.

You will guide payroll, budgets, and KPI analysis while developing leaders and maintaining high standards of service and engagement on the sales floor.

Qualifications

• Minimum of 3 years of retail or related management experience leading direct reports.
• A high school diploma or GED.

Responsibilities

• Build a talent pipeline through networking and recruiting
• Develop succession plans by training and developing your team
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement
• Grow leaders through providing direction, delegation, and investing in their development
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit
• Execute Company's direction on merchandising and operations
• Manage payroll and budgets
• Understand and analyze KPIs and identify behaviors to drive results
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Leadership

Communication

Retail management

Microsoft Excel

Education

High School Diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter's is seeking a Store Manager to lead a team dedicated to delivering Joyful customer experiences and driving business results. You will coach staff to become brand and product experts, manage core store operations, and nurture a positive, inclusive environment across shifts.

You will guide payroll, budgets, and KPI analysis while developing leaders and maintaining high standards of service and engagement on the sales floor.