Retail Team Lead – Elevate Customer Experience

Carter's, Inc.; Springfield Township (Delaware County); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

30% discount on our brands

Health benefits and paid time off

Career development programs

Job summary

Carter’s is seeking an Assistant Store Manager to lead a welcoming team and deliver exceptional customer experiences across our baby and children's brands. You will coach staff, manage daily operations, and uphold service standards while supporting store goals and sales performance.

Join a company that values growth, development, and teamwork, offering a comprehensive benefits package and the opportunity to advance within a leading North American children’s apparel retailer.

Qualifications

• Minimum of 1 year of retail or related management experience.
• A high school diploma or GED.
• Ability to lift 40 pounds as needed and stand/walk for extended periods.
• Provide availability including days, nights, weekends, and holidays.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with product styles, features and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Coach others to success while modeling service standards and omnichannel experience.
• Analyze the business and drive KPIs with the team to improve results.
• Assist Store Manager in recruiting, hiring, training, and developing the store team.
• Plan and report completion of tasks and financial results using company tools.
• Support merchandising standards, promotional planning, and product placement.

Skills

Leadership

Customer engagement

Communication skills

Proficient computer skills

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter’s is seeking an Assistant Store Manager to lead a welcoming team and deliver exceptional customer experiences across our baby and children's brands. You will coach staff, manage daily operations, and uphold service standards while supporting store goals and sales performance.

Join a company that values growth, development, and teamwork, offering a comprehensive benefits package and the opportunity to advance within a leading North American children’s apparel retailer.