Store Leader: Grow Teams & Elevate Customer Experience

Carters Inc.; Cheyenne (WY); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health benefits

Brand discount

Paid time off

Parental leave

Advancement You Program

Referral bonuses

Job summary

Carter’s Inc. in the United States is seeking a Store Manager to lead a team and be the first face of the brand for growing families. You’ll coach your team to become brand and product experts, ensuring an inclusive environment and driving store performance.

You’ll manage merchandising, payroll, budgets, and KPI analysis while delivering an omnichannel shopping experience and a strong customer focus across the sales floor.

Qualifications

• Minimum of 3 years of retail or related management experience leading direct reports.
• A high school diploma or GED.

Responsibilities

• Build a talent pipeline through networking and recruiting.
• develop succession plans by training and developing your team
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement
• Grow leaders through providing direction, delegation, and investing in their development
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit
• Execute Company’s direction on merchandising and operations;
• manage payroll and budgets
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Leadership

Communication

Supervisory skills

Problem solving

Education

High School diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter’s Inc. in the United States is seeking a Store Manager to lead a team and be the first face of the brand for growing families. You’ll coach your team to become brand and product experts, ensuring an inclusive environment and driving store performance.

You’ll manage merchandising, payroll, budgets, and KPI analysis while delivering an omnichannel shopping experience and a strong customer focus across the sales floor.