Store Team Lead: Service, Ops & Leadership

Rack Room Shoes; Pigeon Forge (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes in Pigeon Forge, TN seeks a Team Lead to supervise daily store operations and ensure policy compliance. You will lead staff training, motivate the team, and take over duties in the Store Manager's absence to maintain service and sales objectives.

You will oversee POS handling, inventory, merchandising, scheduling, and loss prevention while delivering a safe, friendly shopping experience and strong customer service standards.

Qualifications

• Approved background check required.
• Strong verbal and written communication skills.
• Proven managerial and organizational abilities.

Responsibilities

• Oversee day-to-day store operations and ensure policy compliance.
• Provide leadership, guidance and training to staff.
• Ensure safe environment for employees and customers.
• Maintain sales, service and operational objectives.
• Handle POS transactions and refunds per policy.
• Inventory control and price management.
• Merchandising, promotions and visual presentation.
• Payroll control and scheduling.
• Training and development of direct reports.
• Loss prevention and safeguarding company assets.

Skills

Background check

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes in Pigeon Forge, TN seeks a Team Lead to supervise daily store operations and ensure policy compliance. You will lead staff training, motivate the team, and take over duties in the Store Manager's absence to maintain service and sales objectives.

You will oversee POS handling, inventory, merchandising, scheduling, and loss prevention while delivering a safe, friendly shopping experience and strong customer service standards.