Store Team Lead: Elevate Service & Ops

Rack Room Shoes; Jackson (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes in Jackson, TN is seeking a Team Lead to supervise daily store operations, train staff, and uphold company policies. You’ll step in for managers when needed and drive sales, service, and operational excellence.

You will ensure a safe, friendly shopping experience, manage POS, inventory, scheduling, and loss prevention, and coach associates toward meeting performance goals.

Qualifications

• Approved background check is required.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance.
• Provide leadership and training to staff under Store Manager guidance.
• Maintain sales, service, and operational objectives; lead in absence of managers.
• Oversee POS transactions, returns, loyalty, and opening/closing procedures.
• Manage inventory control, price changes, and merchandising standards.
• Lead payroll, scheduling, and time & attendance in line with policies.
• Develop staff through training and loss prevention awareness.
• Protect company assets and maximize customer experience.

Skills

Verbal and written communication

Managerial and organizational skills

Job description

Rack Room Shoes in Jackson, TN is seeking a Team Lead to supervise daily store operations, train staff, and uphold company policies. You’ll step in for managers when needed and drive sales, service, and operational excellence.

You will ensure a safe, friendly shopping experience, manage POS, inventory, scheduling, and loss prevention, and coach associates toward meeting performance goals.