Store Team Lead - Service, Sales & Ops Leader

Rack Room Shoes; Jeffersonville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. You will lead, train, and support staff under the Store Manager and Assistant Store Manager, stepping in as needed to maintain smooth operations and service quality.

The role emphasizes leadership, loss prevention, and the ability to maintain a high standard of customer experience while meeting sales and operational goals.

Qualifications

• Background check required or completed.
• Strong verbal and written communication abilities.
• Proven managerial and organizational capabilities.

Responsibilities

• Oversee day-to-day store operations with guidance from Store Manager.
• Train and lead staff to deliver exceptional customer service.
• Ensure adherence to company policies and procedures on all tasks.
• Manage POS, sales, discounts, refunds, and loyalty activities.

Skills

Verbal & written comms

Managerial skills

Organizational skills

Background check clearance

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. You will lead, train, and support staff under the Store Manager and Assistant Store Manager, stepping in as needed to maintain smooth operations and service quality.

The role emphasizes leadership, loss prevention, and the ability to maintain a high standard of customer experience while meeting sales and operational goals.