Store Team Lead: Ops, Training & Customer Experience

Rack Room Shoes; Murfreesboro (TN); On-site; USD 42,981,000 - 63,039,000; Full time

Job summary

Rack Room Shoes in Murfreesboro, TN is seeking a Team Lead to supervise day-to-day store operations, ensure policy compliance, and provide guidance to staff under the Store Manager and Assistant Store Manager.

You will lead service, sales and operational objectives, train staff, and manage inventory, merchandising, scheduling and loss prevention, stepping in during absences to run the store.

Qualifications

• Background check approval required.
• Effective verbal and written communication.
• Managerial and organizational skills.

Responsibilities

• Supervise day-to-day store operations and train staff.
• Provide leadership and guidance to staff under Store Manager direction.
• Ensure policy compliance and address customer issues with urgency.
• Manage POS transactions, discounts, refunds, loyalty, opening/closing.
• Oversee inventory, pricing, merchandising, and loss prevention.
• Support scheduling and payroll-related tasks.

Skills

Customer service

Leadership

Store operations

Communication

Tools

POS system

Job description

Rack Room Shoes in Murfreesboro, TN is seeking a Team Lead to supervise day-to-day store operations, ensure policy compliance, and provide guidance to staff under the Store Manager and Assistant Store Manager.

You will lead service, sales and operational objectives, train staff, and manage inventory, merchandising, scheduling and loss prevention, stepping in during absences to run the store.