Store Team Lead — Operations & Customer Experience

Rack Room Shoes; Columbia (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

Rack Room Shoes in Columbia, TN is seeking a Team Lead to supervise daily store operations and ensure 100% adherence to company policies. You will guide and train staff, step in for Store Manager when needed, and strive to meet sales, service and operational goals.

The role emphasizes customer experience, forceful leadership on service standards, inventory controls, POS accuracy, and loss prevention. It is suitable for a full- or part-time manager ready to work with a dynamic retail team.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Deliver excellent customer shopping experience and service standards.
• Oversee POS transactions including sales, discounts, refunds and loyalty.
• Manage inventory including shipping/receiving and price changes.
• Lead merchandising, housekeeping, and promotional signage.
• Assist with scheduling, payroll and time attendance.
• Develop staff through training and performance feedback.
• Support loss prevention and protect company assets.

Skills

Verbal communication

Written communication

Managerial skills

Job description

Rack Room Shoes in Columbia, TN is seeking a Team Lead to supervise daily store operations and ensure 100% adherence to company policies. You will guide and train staff, step in for Store Manager when needed, and strive to meet sales, service and operational goals.

The role emphasizes customer experience, forceful leadership on service standards, inventory controls, POS accuracy, and loss prevention. It is suitable for a full- or part-time manager ready to work with a dynamic retail team.